Refund policy
At Bellore, we want you to enjoy your shopping experience with confidence. If there is an issue with your order, we're here to help. Please read the information below to understand our return, exchange, and refund process.
This policy applies to orders shipped within the United States.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Include all original tags (if applicable)
- Be returned in its original packaging
- Be accompanied by a valid order number or proof of purchase
Items that do not meet these requirements may not be eligible for a return.
How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Email: support@bellore.store
If your return is approved, we will provide the necessary return instructions, including the return address and any additional guidance required to complete the process.
Please do not return items without first contacting our support team, as unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive:
- A damaged item
- A defective product
- An incorrect item
Please contact us within 48 hours of delivery by emailing support@bellore.store. To help us review your request, include your order number along with clear photos showing the issue.
After reviewing your request, we will determine the most appropriate solution, which may include a replacement, exchange, or refund.
Exchanges
Exchanges are available for eligible orders in the following situations:
- The item arrived damaged
- The product is defective
- You received the wrong item
- Exchange requests are subject to product availability.
Restocking Fee
Bellore does not charge any restocking fee for the approved returns.
Refunds
After we receive and inspect your returned item, we will notify you of the outcome of your refund request.
If your refund is approved:
- The refund will be issued to your original payment method.
- Most refunds are processed within 5–7 business days after approval.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Promotional Offers
Discount codes and promotional offers must be applied during checkout before your order is completed.
Unfortunately, discounts cannot be added after an order has been placed, and we are unable to refund the difference for missed promotions.
Customer Support
If you have any questions about returns, refunds, or exchanges, our support team is happy to assist you.
Address: 2760 Roxbury Rd, Columbus, Ohio 43219, United States
Phone: +1 (226) 2409-442
Email: support@bellore.store